Terms of Service

Documentric(“we”, “our”, or “us”) provides a cloud-based platform that converts PDF bank statements, invoices, and receipts into structured data formats (CSV, Excel, QBO) using AI-powered document extraction.

You must be at least 18 years old and capable of forming a legally binding contract to use the Service. By creating an account you represent that you meet these requirements and that all information you provide is accurate and complete.

• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at support@bankconverter.com if you suspect unauthorized access.
• We reserve the right to suspend or terminate accounts that violate these Terms.

You agree not to:

• Upload documents you do not have the right to process.
• Use the Service to process or distribute unlawful, harmful, or fraudulent content.
• Attempt to reverse-engineer, scrape, or abuse our APIs beyond permitted rate limits.
• Resell or sublicense access to the Service without our written consent.
• Circumvent any access controls, authentication mechanisms, or billing systems.

All paid plans are billed through Paddle, our Merchant of Record. Paddle handles payment processing, invoicing, tax compliance (VAT, GST, sales tax), and refunds on our behalf. By subscribing you agree to Paddle's terms at paddle.com/legal/terms.

• Free trial. Paid plans include a 14-day free trial. No credit card is required to start a trial. If you do not cancel before the trial ends, you will be charged the applicable plan price.
• Billing cycle. Subscriptions are billed monthly or annually in advance. Annual plans are billed as a single upfront payment.
• Upgrades and downgrades. Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period.
• Page quotas. Each plan includes a monthly page allowance that resets on your billing date. Unused pages do not roll over. Top-up packs are one-time purchases that expire at the end of your billing month.
• Failed payments.If a payment fails, we will retry according to Paddle's dunning policy. Continued non-payment may result in account suspension.

You may cancel your subscription at any time from the billing portal accessible in your account settings. Cancellation takes effect at the end of your current billing period. You retain full access until that date. We do not charge cancellation fees.

Your use of the Service is also governed by our Privacy Policy. Key points:

• Documents you upload are stored temporarily in Supabase Storage and deleted automatically after the retention period for your plan (24 hours for free tier, 30 days for Starter, 90 days for Professional, 1 year for Business).
• Extracted transaction data is stored in our database for the same retention periods.
• We do not sell or share your document content with third parties except as required to operate the Service (see our Privacy Policy for the full list of sub-processors).

The Service, including its software, design, and trademarks, is owned by Documentric and protected by copyright and other intellectual property laws. These Terms do not grant you any ownership rights.

You retain ownership of the documents you upload. By uploading documents you grant us a limited, non-exclusive license to process them solely for the purpose of providing the Service.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that extracted data will be 100% accurate or that the Service will be uninterrupted or error-free.

You are solely responsible for reviewing extracted data before using it for financial, accounting, tax, or legal purposes.

To the maximum extent permitted by applicable law, Documentric and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or goodwill — arising out of or in connection with your use of the Service, even if we have been advised of the possibility of such damages.

Our total cumulative liability to you for any claims arising under these Terms shall not exceed the greater of (a) the amounts you paid to us in the 12 months preceding the claim or (b) $100 USD.

You agree to indemnify and hold harmless Documentric and its affiliates from any claims, damages, costs, and expenses (including reasonable legal fees) arising from (a) your use of the Service, (b) your violation of these Terms, or (c) your violation of any third-party rights.

These Terms are governed by the laws of the jurisdiction in which Documentric is registered, without regard to conflict-of-law principles. Any disputes shall first be attempted to be resolved informally by contacting us at legal@bankconverter.com. If informal resolution fails, disputes shall be submitted to binding arbitration or the courts of competent jurisdiction in our registered location.

We reserve the right to modify or discontinue any part of the Service at any time. We will provide at least 14 days' notice for material changes that adversely affect paid subscribers.

We may update these Terms from time to time. The updated Terms will be posted on this page with a new “Last updated” date. Continued use of the Service after changes become effective constitutes your acceptance of the revised Terms.

We may terminate or suspend your account immediately if you breach these Terms, without prior notice or liability. Upon termination, your right to use the Service ceases and we may delete your data in accordance with our data retention policy.

For questions about these Terms, contact us at: